Refund Policy

Consumer rights

New Zealand consumer law may provide remedies for faulty goods or services. This policy does not limit those rights.

Return requests are reviewed when the product is unused, in original packaging, and returned within the window stated at purchase confirmation.

Email us with your order reference and reason for the request. We respond with instructions and a return authorisation where applicable.

Approved refunds are issued to the original payment method where possible. Processing may take several business days after we receive the goods.

Opened consumables may be excluded from refund for hygiene and safety reasons unless faulty under applicable law.

info@zyrallexshun.world, Corner Brecon and, Isle Street, Queenstown 9348, New Zealand.

Unless the item is faulty or we have agreed otherwise, return shipping costs may be your responsibility.

We process personal data related to refunds in line with our Privacy Policy and only for handling your request.

We aim to resolve concerns informally. You may also use dispute resolution pathways available under New Zealand law.